Midmarket enterprises have limited money, time, and personnel to expend just putting out the daily IT fires and maintaining basic service level agreements. Fixing broken apps and systems is expensive and eats up time and energy — and these are better spent in value-added tasks.
One alternative is to outsource these mundane but necessary tasks by engaging a third party — such as managed service provider CareWorx’s Enterprise Service Desk solution. The outsourcing math is simple:
- On average, it costs $19.92 per incident for end user support (according to one conservative estimate)
- The typical end user has 1.1 monthly incidents requiring help-desk support = $21.91 per user
- Multiply $21.91 by 100-plus users — and that is real money for basic support
- Some 46 percent of all help-desk calls take longer than 30 seconds to answer
Why Pay So Much For So Little IT Value?
Besides the cost of internal tech support (with the less than spectacular returns), CIOs face:
- Regular help-desk staff churn
- After-business-hours gaps in support
- Spikes in end user requests that overwhelm already stretched staff
- Missed SLAs and disgruntled end users
Because of this situation, midsized enterprise companies (around 100 IT end users) are turning to MSPs such as CareWorx for expertise, cost savings, and proven reliability.
Redeploy Your Staff: Focus On Innovation
Ready to see how you can turn IT into a strategic business asset instead of a fixed cost? Want to enable your internal IT team to focus on business-critical, strategic tasks?
Assess how much time and money you are wasting by keeping some or all of your tech support/helpdesk in house (with substandard results).
Decide which parts are non-core — and then select an MSP you can swap in to replace your internal operations.
You must be very thorough and ensure the MSP partner is as perfect a fit possible to support your business goals.
Discuss these requirements with MSP candidates:
- Pre-set SLAs for availability, reliability, and security of systems
- Processes and technology to easily create and track tickets
- Future access to any IT specialties (security, networking, development, communications, etc.) you’ll need
- The ability to document cost versus performance and demonstrate return on investment
- Provision of standardized service management with world-class support tools
See What CareWorx Can Do For You Today
Remember: It’s not just a matter of saving a few dollars in support. At CareWorx, we offer an opportunity to boost the quality of the end user experience and improve internal operations. We simplify your life by delivering end users and administrators streamlined access to the necessary resources relevant to them.
Learn more about CareWorx’s Enterprise Service Desk solution and sign up for an informative webinar. Did you know that CareWorx and its operations are based in North America? This reduces any cultural barriers and guarantees ease of communication.
Reach out to us today and discover how we can help handle your front-line support so you can focus on your business.
